IT Service Management Team Member: Mark

Mark

Chief Operating Officer

“My team has a passion for the ‘white-glove’ approach to customer service. This is how we hire, this is how we deliver, and this is how we exceed expectations. Quick and consistent satisfaction surveys enable us to collect immediate feedback and tailor our service, support, and communication to meet the unique needs of our clients.”

IT Service Management Team Member: John

John

IT Director

“Our clients know they can count on us to completely own issues until resolution, allowing them to forget about the tech-related stress, and focus on their business. I love to help businesses by introducing collaboration tools, standardization, and automation to improve how people work together and reduce time loss.”

IT Service Management Team Member: Matt

Matt

Senior Engineer, IT Security

“Being in IT for over 25 years, I’ve seen critical failures happen that could have been prevented with some careful design up front. Working with Parachute has given me the opportunity to help other businesses succeed by helping to design our clients’ infrastructures in such a way that disasters and security issues are simply avoided.”

IT Service Management Team Member: Vincent

Vincent

Technical Account Manager

“Parachute gives me the opportunity to provide the best client experience in the IT Service Management industry through our customer-focused culture, top of the line tools, and professional team. I am committed to actively listening to our clients’ business goals and recommending technology solutions that will meet needs and exceed expectations.”

IT Service Management Team Member: Don

Don

Technical Account Manager

“‘The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life’ (Bill Gates).  It has always been my aim to provide a solution or service that simply works and allows our clients to perform at their best and have technology play only a minor supporting role.  I am excited to be a member of the Parachute team where we collectively share in this pursuit.”

IT Service Management Team Member: Erin

Erin

Procurement Manager

“Acquiring the best equipment possible for our clients is our passion. The time and effort that is put into research helps ensure the end-users to have the right experience. Our team knows that software and application requirements can have a big impact on purchase decisions. As your IT Partner, we coach you through all of this so that the investment results in value.”

 

IT Service Management Team Member: Tech

Patricio

IT Project Engineer

Photo coming…

“I’m excited to be a part of such a great team and a collaborative, intelligent group of people. I love assisting our clients with escalated tickets and IT projects. The longevity of our clients and of our team members is impressive and a big reason why I’m here.”

IT Service Management Team Member: John B

John

Systems Administrator

“Helping our clients reach the balance where IT is a silent partner, quietly performing critical tasks, and allowing the client to focus on core functions and goals, is very rewarding to me. I bring this passion to my work and Parachute provides me with the platform, team, tools, and resources to work at my best.”

IT Service Management Team Member: Leslie

Leslie

Service Desk Coordinator

“It is a pleasure to work with an intelligent group of professionals here at Parachute.  We have highly trained engineers and executives who have the driving knowledge and expertise to take charge of our client service needs.  Parachute gives me the opportunity to deliver excellent quality of service to our clients by routing every ticket issue at hand with a positive end result.”

IT Service Management Team Member: Oliver

Oliver

Onsite Field Engineer

“I feel fortunate to be part of such an experienced and highly-skilled team that works well together, shares knowledge, and keeps our clients’ businesses running smoothly. At Parachute, we are encouraged to do whatever is necessary to work in the best interest of the client, and that makes my position very rewarding.”

IT Service Management Team Member: Patrick

Patrick

Onsite Field Engineer

“Problem solving and a friendly smile. Parachute enables me to resolve issues while building meaningful, interpersonal relationships. My career with Parachute is about my end-users and their daily IT experience. Parachute allows me to place the care for the clients above all else.”

IT Service Management Team Member: Eric

Eric

Onsite Field Engineer

“The team environment at Parachute is top-notch. I receive a great deal of support from my fellow engineers when needed. I appreciate that Parachute is so upfront with their clients and are always clear about expectations. It’s important to me to blend in well at client locations. I care about their company culture and those expectations.”

IT Service Management Team Member: Brett

Brett

Onsite Field Engineer

“Not only do businesses require a robust and flexible network infrastructure to grow, they also need technical support that keeps the company’s culture and the human element in mind. Being in IT isn’t just about fixing the computer; it’s also about helping people get along with the technology they need to do their jobs well.”

IT Service Management Team Member: Tech

Joshua

Onsite Field Engineer

Photo and quote coming…

“Hi! I’m Joshua. I just started at Parachute as an Onsite Field Engineer for our Fremont clients. I’m looking forward to working with you!”

IT Service Management Team Member: David

David

Service Desk/Field Engineer

“IT is ever changing and improving. Parachute brings together a staff that comprehensively outlines client’s needs, produces a solution, and monitors it for signs of another change to ensure the continual of business.”

IT Service Management Team Member: Nick

Nick

Service Desk Engineer

It’s wonderful and so refreshing to be part of such a motivated and experienced team that truly cares about their clients. We are always given the resources we need to properly manage any IT infrastructure and the lines of communication are always open. Our clients enjoy a quick response and great service and that is something I can be proud of every day.

IT Service Management Team Member: Tano

Tano

Service Desk Engineer

“At Parachute, we learn about our clients’ unique businesses to provide not only comprehensive IT support but also proactive recommendations, automation, and customized procedures. My goal is to give such great service that the end-user remembers me next time we connect, and is relieved when they hear my voice.”

IT Service Management Team Member: Vinn

Vinn

Service Desk Engineer

“The resources at Parachute are tremendous. We always have what we need to service the client in the right way. Comprehensive IT documentation is one of the keys to our success. The Onboarding Team is passionate about those details, which not only makes my job more enjoyable, but sets up the client for a positive experience.”

IT Service Management Team Member: Ray

Ray

Service Desk Engineer

“What makes me get up in the morning is knowing that today I will help make someone’s day better. A small issue can have a large impact for the end user, so for me, every question from a client is very important. Using technology can be easy with the right partner, and I strive to be that resource you can rely on.”

IT Service Management Team Member: Bob

Bob

Finance & HR Manager

“At Parachute, every aspect of the business is centered around exceptional service delivery to our clients. Every effort is made to hire and retain talented, friendly, and highly trained engineers that meet and exceed our clients’ diverse IT needs and service expectations. I take great pride in keeping Parachute’s finances in tip-top shape and ensuring our clients are always billed accurately, especially from third-party vendors.”

IT Service Management Team Member: Angela

Angela

Business Development Director

“Connecting great companies with great IT services and solutions has always been my passion. Working with Parachute, I have the opportunity to not only do this, but also specifically address the needs of growing businesses that are interested in increasing their IT flexibility and security.”

IT Service Management Team Member: Matt

Matt

Business Development Manager

“I love talking with potential new clients and illustrating the value that Parachute brings to the table. It’s amazing how many companies are dealing with IT support that is not meeting their needs today, nor planning for their needs in the future. Our tools, systems, and team are top of the line, which makes my job easy.”

IT Service Management Team Member: Lucca

Lucca

Office Manager

My job is probably the most important here at Parachute. Barking at the UPS and FedEx delivery people is a key part of the operations. When clients visit our office, I have to be sure to make them feel welcome by rolling over and begging for a belly rub. It’s a big responsibility so I usually take 4 naps a day.