IT Service Management Team Member: Mark

Mark

Chief Operating Officer

“My team has a passion for the ‘white-glove’ approach to customer service. This is how we hire, this is how we deliver, and this is how we exceed expectations. Quick and consistent satisfaction surveys enable us to collect immediate feedback and tailor our service, support, and communication to meet the unique needs of our clients.”

IT Service Management Team Member: Don

Don

Project Director

“‘The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life’ (Bill Gates).  It has always been my aim to provide a solution or service that simply works and allows our clients to perform at their best and have technology play only a minor supporting role.  I am excited to be a member of the Parachute team where we collectively share in this pursuit.”

IT Service Management Team Member: Larry

Larry

Senior Mac Systems Administrator

“A major differentiator of Parachute is our Mac management capabilities and platform.  I administer and provide senior-level guidance for Apple DEP/VPP portals, SaaS applications/tools, such as single sign-on solutions, JumpCloud, Meraki, Jamf, Addigy, and Fleetsmith. I also write Bash scripts, administer our MDM tool set, and much more for our Mac-based clientele.

Erin

Procurement Manager

“Acquiring the best equipment possible for our clients is our passion. The time and effort that is put into research helps ensure the end-users to have the right experience. Our team knows that software and application requirements can have a big impact on purchase decisions. As your IT Partner, we coach you through all of this so that the investment results in value.”

 

IT Service Management Team Member: Vincent

Vincent

Technical Account Manager

“Parachute gives me the opportunity to provide the best client experience in the IT Service Management industry through our customer-focused culture, top of the line tools, and professional team. I am committed to actively listening to our clients’ business goals and recommending technology solutions that will meet needs and exceed expectations.”

IT Service Management Team Member: Jason

Jason

Technical Account Manager

“Our clients know they can count on us to completely own issues until resolution, allowing them to forget about the tech-related stress, and focus on their business. I love to help businesses by introducing collaboration tools, standardization, and automation to improve how people work together and reduce time loss.”

IT Service Management Team Member: Matt

Matt

Senior Engineer, IT Security

“Being in IT for over 25 years, I’ve seen critical failures happen that could have been prevented with some careful design up front. Working with Parachute has given me the opportunity to help other businesses succeed by helping to design our clients’ infrastructures in such a way that disasters and security issues are simply avoided.”

IT Service Management Team Member: John B

John

Systems Administrator

“Helping our clients reach the balance where IT is a silent partner, quietly performing critical tasks, and allowing the client to focus on core functions and goals, is very rewarding to me. I bring this passion to my work and Parachute provides me with the platform, team, tools, and resources to work at my best.”

IT Service Management Team Member: Masun

Masun

Senior Engineer - IT Projects

Parachute is dedicated to exceptional IT project scoping, testing, implementation, and follow through. This attention to detail and time investment sets not only our clients up for success, but also our service team. Some areas of focus for me include advanced support of SQL and Windows Servers, various cloud solutions, Windows/Mac operating systems, VMware, and virtual desktop environments.”

IT Service Management Team Member: Jaci

Jaci

Service Desk Coordinator

“Parachute allows me to work on a team with a shared mission- that of holding the customer’s needs at the highest regards.  We all work together to achieve success.  I am asked about my ideas and my skills are utilized in a way that makes me feel part of the bigger picture as we grow as a team. Also, I know the people at Parachute care about me as a person and about my professional growth. “

IT Service Management Team Member: Patricio

Patricio

Senior IT Engineer

“I’m excited to be a part of such a great team and a collaborative, intelligent group of people. I love assisting our clients with escalated tickets and IT projects. The longevity of our clients and of our team members is impressive and a big reason why I’m here.”

IT Service Management Team Member: Andy

Andy

Senior IT Engineer

“I provide escalated support and IT projects for our clients. Working at Parachute is great because of the diversity of Parachute’s clients and team members. As a team, we learn a lot from each other, which benefits our client tremendously.”

IT Service Management Team Member: Patrick

Patrick

Onsite IT Engineer

“Problem solving and a friendly smile. Parachute enables me to resolve issues while building meaningful, interpersonal relationships. My career with Parachute is about my end-users and their daily IT experience. Parachute allows me to place the care for the clients above all else.”

IT Service Management Team Member: Tim

Tim

Onsite IT Engineer

“Parachute is an exciting place to work. We are always evolving, always improving something, always looking ahead. The investments that are being made in IT Security are a major differentiator. I’m thrilled to be part of such a dynamic team that cares about the long-term well-being of our clients and the value we bring to the table.”

IT Service Management Team Member: David

David

Service Desk/Onsite IT Engineer

“IT is ever changing and improving. Parachute brings together a staff that comprehensively outlines client’s needs, produces a solution, and monitors it for signs of another change to ensure the continual of business.”

IT Service Management Team Member: Brett

Brett

Onsite IT Engineer

“Not only do businesses require a robust and flexible network infrastructure to grow, they also need technical support that keeps the company’s culture and the human element in mind. Being in IT isn’t just about fixing the computer; it’s also about helping people get along with the technology they need to do their jobs well.”

IT Service Management Team Member: Wil

Wil

Onsite IT Engineer

“One thing that I like about Parachute is that we never cut corners. We are empowered to do right by the client in every situation. Time doesn’t become an issue; it’s about quality and the end-result. I like that this leadership team isn’t concerned about profits, but rather the team and the clients and the long-term relationships that are built as a result.”

IT Service Management Team Member: Eric

Eric

Onsite IT Engineer

“The team environment at Parachute is top-notch. I receive a great deal of support from my fellow engineers when needed. I appreciate that Parachute is so upfront with their clients and are always clear about expectations. It’s important to me to blend in well at client locations. I care about their company culture and those expectations.”

IT Service Management Team Member: Andrew

Andrew

Onsite IT Engineer

Photo coming….

Hi! I’m Andrew and I work proactively with our client in the South Bay and along the Peninsula.

IT Service Management Team Member: Nick

Nick

Service Desk Team Lead

“It’s wonderful and so refreshing to be part of such a motivated and experienced team that truly cares about their clients. We are always given the resources we need to properly manage any IT infrastructure and the lines of communication are always open. Our clients enjoy a quick response and great service and that is something I can be proud of every day.”

IT Service Management Team Member: Ray

Ray

Service Desk Engineer

“What makes me get up in the morning is knowing that today I will help make someone’s day better. A small issue can have a large impact for the end user, so for me, every question from a client is very important. Using technology can be easy with the right partner, and I strive to be that resource you can rely on.”

IT Service Management Team Member: Oliver

Oliver

Service Desk Engineer

“I feel fortunate to be part of such an experienced and highly-skilled team that works well together, shares knowledge, and keeps our clients’ businesses running smoothly. At Parachute, we are encouraged to do whatever is necessary to work in the best interest of the client, and that makes my position very rewarding.”

IT Service Management Team Member: Gary

Gary

Service Desk Engineer

“Parachute enables me to focus on supporting our Mac-based clientele, which I really enjoy. As an MSP, Parachute supports a great deal of Mac clients, which greatly benefits those companies. We are passionate about managing Macs properly, in a best-in-class way, which is unique and very exciting.”

IT Service Management Team Member: Paul

Paul

Service Desk Engineer

“The company culture here is great; very personable, supportive, and professional. Things are never going to be perfect in IT, but I’m proud of how things are handled in a responsive and client-focused way. There is always a process and procedure for things here, which enables our team to give the client a lot of attention and deliver services in a very consistent way.”

IT Service Management Team Member: Vinn

Vinn

Service Desk Engineer

“The resources at Parachute are tremendous. We always have what we need to service the client in the right way. Comprehensive IT documentation is one of the keys to our success. The Onboarding Team is passionate about those details, which not only makes my job more enjoyable, but sets up the client for a positive experience.”

IT Service Management Team Member: Jackson

Jackson

Service Desk Engineer

“I enjoy supporting our clients and ensuring new computers are setup properly. It’s so important for the end-user to feel comfortable with their new machine and that they can work more efficiently than ever. Our tools, systems, and team are top of the line, which makes my job easy.”

IT Service Management Team Member: IT Support

Joshua

Service Desk Engineer

“Parachute has provided me the opportunity to be onsite many times at the clients I support remotely, which has given me a valuable understanding of their offices, IT environments, and company cultures. This enables me to consistently deliver great service, which is important to me.”

IT Service Management Team Member: Bob

Bob

Finance & HR Manager

“At Parachute, every aspect of the business is centered around exceptional service delivery to our clients. Every effort is made to hire and retain talented, friendly, and highly trained engineers that meet and exceed our clients’ diverse IT needs and service expectations. I take great pride in keeping Parachute’s finances in tip-top shape.”

IT Service Management Team Member: Jaya

Jaya

Finance & HR Assistant

“Parachute is a one-stop shop for your MSP needs. The company is a great balance of top notch, down-to-earth, professional employees who are creative and fun, and highly focused on learning, customer service, and team work. I am proud to be part of this amazing group.”

IT Service Management Team Member: Michelle

Michelle

Office Manager

We always encourage potential new clients to come visit our office and see what it is really like to partner with Parachute. Existing clients are always welcome and visit for the Technical Business Review meetings. Company culture is extremely important here, so I plan events and other fun things for our team. I ensure our busy office runs smoothly and that everyone has what they need.”

IT Service Management Team Member: Lucca

Lucca

Not sure what my title is

“My job is probably the most important here at Parachute. Barking at the UPS and FedEx delivery people is key to operations. When clients visit our office, I have to be sure to make them feel welcome by rolling over and begging for a belly rub. It’s a big responsibility so I usually take 4 naps a day.”