It is amazing what a company or organization can accomplish when a supportive IT advisor and the right technology are in place. Knowing that our clients can meet their full potential with properly managed IT systems is very rewarding. Our team is proud of the personable, proactive, and strategic IT support we deliver.
Brian “Elmo” TaddeoCo-CEO & CTO
Trust and loyalty have been the foundation of Parachute since our inception in 2003. I take great pride in witnessing the development and cultivation of our client relationships, building this credibility over time. It is the cornerstone of everything we do and every interaction we have with the client.
Our Team Members
My team has a passion for the ‘white-glove’ approach to customer service. This is how we hire, this is how we deliver, and this is how we exceed expectations. Quick and consistent satisfaction surveys enable us to collect immediate feedback and tailor our service, support, and communication to meet the unique needs of our clients.
VincentTechnical Account Manager
Parachute gives me the opportunity to provide the best client service in the Managed IT Services industry through our customer-focused culture, top of the line tools, and professional team. I am committed to actively listening to our clients’ business goals and recommending technology solutions that will meet needs and exceed expectations.
BrettClient Service Manager
Not only to businesses require a robust and flexible network infrastructure to grow, they also need technical support that keeps the company’s culture and the human element in mind. Being in IT isn’t just about fixing the computer; it’s also about helping people get along with the technology they need to do their jobs well.
JohnSenior Support Engineer
Our clients know they can count on us to completely own issues until resolution, allowing them to forget about the tech-related stress, and focus on their business. I love to help businesses by introducing collaboration tools, standardization, and automation to improve how people work together and reduce time loss.
SairaHR and Finance Manager
At Parachute, every aspect of the business is centered around exceptional service delivery to our clients. This is evident on the HR side in our efforts and ability to hire and retain talented, friendly, and highly trained engineers that meet and exceed our clients’ diverse IT needs and service expectations.
MattProject Design Engineer
Being in IT for over 25 years, I’ve seen critical failures happen that could have been prevented with some careful design up front. Working with Parachute has given me the opportunity to help other businesses succeed by helping to design our clients’ infrastructures in such a way that disasters and security issues are simply avoided.
Helping our clients reach the balance where IT is a silent partner, quietly performing critical tasks, and allowing the client to focus on core functions and goals, is very rewarding to me. I bring this passion to my work and Parachute provides me with the platform, team, tools, and resources to work at my best.
I feel fortunate to be part of such an experienced and highly-skilled team that works well together, shares knowledge, and keeps our clients’ businesses running smoothly. At Parachute we are encouraged to do whatever is necessary to work in the best interest of the client, and that makes my position very rewarding.
My team learns about our clients’ unique businesses to provide not only comprehensive IT support but also proactive recommendations, customized processes, and automated procedures. My goal is to give such great service that the end-user remembers me next time we connect, and is relieved when they hear my voice.
RayService Desk Engineer
What makes me get up in the morning is knowing that today I will help make someone’s day better. A small issue can have a large impact for the end user, so for me, every question from a client is very important. Using technology can be easy with the right partner, and I strive to be that resource you can rely on.
Parachute gives me the opportunity to make a positive impact on our clients’ businesses and create stability within their operations. It gives me great satisfaction to show our clients viable options and implement the solution. I always support them with a big smile because I love what I do.
Locking in the best equipment and software pricing for our clients is very rewarding. I get the vendors to bid against each other securing the best outcome. The more I can extend the budget, the more I can help to improve our clients’ computing experience. Our buying power means I can negotiate better components and better deals.
KevinBusiness Development Manager
I love talking with potential new clients and illustrating the value that Parachute brings to the table. It’s amazing how many companies are dealing with IT support that is not meeting their needs today, nor planning for their needs in the future. Our tools, systems, and team are top of the line, which makes my job easy.
MattBusiness Development Director
Connecting great companies with great IT services and solutions has always been my passion. Working with Parachute, I have the opportunity to not only do this, but also specifically address the needs of growing businesses that are interested in increasing their IT flexibility and security.
My favorite part of working with our clients is watching their eyes light up when they see how we are solving a problem or making them more efficient. When my team and I can show our clients a better way of using their IT systems…that moment is magical.