Parachute provides a proven formula that drives businesses forward.

Through our collaborative process, we equip our clients with the knowledge, efficiency, and IT strategy that accelerates success.

Managed IT Services San Francisco Bay Area and Sacramento Valley

Our clients come to Parachute because they are
experiencing the following:

1

A lack of IT strategy, budget planning, vision, and leadership

2

A diminishing level of responsiveness and IT issue resolution

3

A distributed workforce that is struggling to be efficient

4

An awareness that they have grown out of the current IT service provider’s capabilities

5

The realization that IT Security should become a bigger priority

6

A slowdown in their operational maturity

7

A need to receive IT support 24/7 and support for international offices

8

A need for IT leadership and accountability

9

A requirement to become compliant with a regulatory organization

10

A lack of IT documentation, processes, and procedures

 
HIPAA
AWS – Architect
Azure
Azure – Engineer
CISSP
Microsoft
PMP
SOC 2 TYPE II
 

Our clients look to us to remove barriers for their success. It’s our job to understand where our clients want to be, not just where they are today.

We’re here to help develop your business in ways you may not have thought possible.

Managed IT Services San Francisco Bay Area and Sacramento Valley - IT Vision and Strategy

Vision and IT Strategy

Parachute’s Technical Account Managers and Project Team have decades of experience guiding, designing, and implementing best-in-class solutions for companies of all sizes. Our IT Roadmaps provide clarity, strategy, and a clear vision for your organization.

Responsive and Results-Oriented

Parachute’s fully staffed Service Desk Team is available to answer our clients’ calls. Being a data-driven company, we ensure resource allocation is abundant. Multiple touchpoints are in place to deliver a timely and comprehensive resolution.

Managed IT Services San Francisco Bay Area and Sacramento Valley - responsive
Managed IT Services San Francisco Bay Area and Sacramento Valley - distributed workforce

Your Distributed Workforce

With the rise of work-from-home employees, Parachute designs and supports IT environments so that your team can work anywhere and anytime in a secure manner. Our 24/7 Service Desk supports your teams’ working hour needs.

Depth of Experience

A team within a team. Amongst our large group of veteran IT professionals, we assign an integrated group of highly experienced experts specific to your needs. It’s like having your own, specialized IT department.

Managed IT Services San Francisco Bay Area and Sacramento Valley - depth of experience
Managed IT Services San Francisco Bay Area and Sacramento Valley - IT security

IT Security

We build a layered, security architecture that evolves and stays one step ahead of the ever-changing threats and risks. We create technology environments that are precisely what our clients need. It’s never a compromised solution that is easier for us.

Operational Maturity

Customized to your company’s growth projections and business goals, we implement processes, procedures, tools, systems, leadership, and oversight. This turn-key approach enables the business to scale by increasing efficiency and security.

Managed IT Services San Francisco Bay Area and Sacramento Valley - operational maturity
Managed IT Services San Francisco Bay Area and Sacramento Valley - 24/7 IT Support

World-Class 24/7 Support

Your team wants to work anywhere, anytime. We make that happen. Our personable and highly trained Service Desk Team supports your company around the globe, through any time zone.

Unparalleled IT Leadership and Accountability

Your dedicated Technical Account Manager, Project Director, and Senior Engineers lead the implementation of best-in-class solutions for your company. Quarterly Business Review Meetings ensure communication and collaboration remain consistent and timely. Decisions are made in real-time with factual information.

Managed IT Services San Francisco Bay Area and Sacramento Valley - IT Leadership
Managed IT Services San Francisco Bay Area and Sacramento Valley - IT Compliance

Compliance and Best-Practice Standards

Parachute collaborates with you to design and implement the appropriate tools and systems, processes, and procedures that will drive your business to a best-practice standard. Compliance and other industry requirements are achieved through leadership, risk assessment, controls, training, oversight, and consistent communication.

IT Documentation: A key to our success.

Using unparalleled documentation procedures, we create your organization’s ultimate technology handbook. This collection of information facilitates data-driven decisions with optimal results.

Ask yourself these questions:

  • Where does your IT documentation reside?
  • How safe is that location?
  • How complete is it?
  • Has your leadership team reviewed it within the last year?
  • Is it accurate and up to date?
  • How accessible is it?
  • Does it contain an audit trail?
  • Who is accountable for it?

Parachute’s process-driven IT Documentation is:

  • Cloud-based
  • Encrypted and only accessed through multi-factor authentication
  • Completely encompassing, totally comprehensive, and full of necessary details
  • Reviewed quarterly
  • Updated hourly, daily, or weekly
  • Client accessible
  • Fully auditable
  • Parachute accountable

In an industry that lacks transparency, responsiveness, documentation, and communication,
Parachute is a technology leader and a beacon for your business.

Managed IT Services San Francisco Bay Area and Sacramento Valley - Mark Lukehart Managed IT Services San Francisco Bay Area and Sacramento Valley - question icon Managed IT Services San Francisco Bay Area and Sacramento Valley - question box Managed IT Services San Francisco Bay Area and Sacramento Valley - answer box What makes Parachute’s IT service delivery different? I like to say, ‘Great customer service is no accident.’ The tools and resources our team needs to exceed our clients’ expectations are in place. We’ve worked hard over many years to operationalize our entire service model.
Everything is a process; a procedure. Everything is
documented.
Mark Lukehart Chief Operating Officer
Managed IT Services San Francisco Bay Area and Sacramento Valley - Mark Lukehart Managed IT Services San Francisco Bay Area and Sacramento Valley - question icon Managed IT Services San Francisco Bay Area and Sacramento Valley - question box Managed IT Services San Francisco Bay Area and Sacramento Valley - answer box What are a few differentiators of Parachute: “We are one of the few Managed IT Service Providers in the U.S. to have SOC 2 certification. I believe this illustrates an elevated level of commitment to IT security to our clients. Our 24/7 in-house IT support team is exceptional. This enables Parachute to support our clients that have international offices or a distributed workforce across the country. Their entire team can work anywhere, anytime. The longevity of our team speaks to the culture of this company. Happy employees help make happy clients.” Mark Lukehart Chief Operating Officer Managed IT Services San Francisco Bay Area and Sacramento Valley - Mark Lukehart Managed IT Services San Francisco Bay Area and Sacramento Valley - question icon Managed IT Services San Francisco Bay Area and Sacramento Valley - question box Managed IT Services San Francisco Bay Area and Sacramento Valley - answer box What types of clients are best for Parachute? “Organizations that value technology and see it as a competitive advantage. We have a direct impact on the operational maturity level of our clients’ companies. Therefore, businesses that see growth, and have the desire to scale, benefit from Parachute’s vision and leadership. For example, we help start-ups acquire the next round of funding, biotech companies open international offices, investment firms meet IT compliance, and technology companies be secure in the cloud.” Mark Lukehart Chief Operating Officer
Mark Lukehart Chief Operating Officer Managed IT Services San Francisco Bay Area and Sacramento Valley - Mark Lukehart Bio Mark has a B.S. degree in Industrial Engineering from Virginia Tech and an MBA from the University of Michigan. Mark started his career as a Consultant, and then Senior Consultant for Accenture. After completing his MBA, he was hired by Medronic where he was a Principle Market Development Specialist, Principle Product Manager, and Business Strategy Manager for over 8 years. Mark leads Parachute’s culture of continuous improvement by focusing on operational execution and client satisfaction.

What makes Parachute’s IT service delivery different?

I like to say, ‘Great customer service is no accident.’ The tools and resources our team needs to exceed our clients’ expectations are in place. We’ve worked hard over many years to operationalize our entire service model. Everything is a process; a procedure. Everything is documented.

Mark Lukehart

Chief Operating Officer

Speak with a local
team member today!