As your IT partner, we align technology to meet your specific needs and growth goals. Our Managed IT Services team monitors and proactively manages the entire infrastructure so issues don’t get in the way of primary business functions.
You receive relevant recommendations, budgeting assistance, short and long-term planning, as well as comprehensive network reports and security audits during Technical Business Review meetings. These important discussions put you in a position to make informed decisions that will benefit your company.
Included with Parachute’s Managed IT Services
IT PROCESSES &
Immediate Cost Savings with Parachute’s Managed IT Services:
Enterprise Tools included with Parachute’s Managed IT Services
Additional Value with Parachute’s Managed IT Services
The Managed IT Service Team: Your IT Department
With Parachute you have an enterprise-level IT team supporting your end-users and IT environment.
Our team is highly experienced, professional, and personable.
All team members of Parachute are full-time employees and are fully insured.
Service Desk Engineers
Your local Service Desk provides a personable and reliable response, answering all calls directly. Clients receive immediate support or can request a specific time for assistance. This team customizes our tools and systems for each client to ensure their IT environments are optimized, monitored, and automated appropriately.
Field Engineers develop a deep understanding of our clients’ businesses, team, and work flows. During regularly scheduled onsite appointments, they spend time working on proactive tasks such network tests, backup restores, server infrastructure checks, and documentation updates to keep our clients’ IT environment healthy.
IT Solutions Architects and IT Security Experts are responsible for executing technical projects such as building server infrastructure, migrating data and applications to the cloud, designing new networks, and implementing advanced layers of security. They are also an escalation point for issues that require advanced skills.
Technical Account Manager
Your Technical Account Manager partners with you to build an IT Roadmap. This 1 – 3 year plan aligns IT strategy with business growth, sets the priorities, and encourages collaboration and buy-in. Your Technical Account Manager meets with you regularly for IT planning, budgeting assistance, and proactive recommendations.
You receive full access to our cloud-based ticketing system, remote monitoring and management (RMM) tool, as well as our cloud-based IT documentation platform. You can see for yourself the progress and accomplishments we are making on your behalf.