Our Approach

People and their relationship with technology is why we formed Parachute, an awesome IT company in the San Francisco Bay Area. We take a people-first approach across the board – with clients and our employees – because it’s more important to build a relationship than increase margins. Giving our clients an awesome experience makes all of this totally worth it. 

Be transparent
earn trust
Listen and think
then take notes
Answer the phone
every time
Experiment and innovate
then test
Exceed expectations
always
Clear communication
in all forms

Job Descriptions

Service Desk Engineer

Parachute is looking to add an experienced, professional, and personable IT Support/Help Desk Engineer to our growing team. The Service Desk (also known as Help Desk) team is located in San Ramon and is an important and essential part of our company; paramount to our business. This is a fantastic career opportunity for a proactive, highly motivated individual who wants to utilize his or her current tech skills and expand their knowledge. The main role will entail remote troubleshooting, speaking with clients over the phone, occasionally supporting clients onsite, escalating issues, updating tickets, maintaining documentation, and assisting our Network Administrators and Senior IT Project Engineers with their client work.

If interested, please view the attached position description. Please email a PDF version of your cover letter and resume to [email protected]

Service Desk Engineer Job Description

Onsite IT Support Engineer

Parachute is looking to add an experienced, professional, and personable Onsite IT Support Engineer to our growing East Bay team. This position will manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients. The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachute’s standards. This individual will have an in-depth knowledge of the client’s IT environment, company culture, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction, low tickets per end point and fast ticket resolution time are the primary objectives of this position.

If interested, please view the attached position description. Please email a PDF version of your cover letter and resume to [email protected]

Onsite IT Support Engineer for East Bay Job Description

If you think you would be a great addition to our IT company for any other position, please send a PDF version of your cover letter and resume to:

[email protected]

Be sure to include a cover letter detailing what position you’re interested and why, what applicable experience and skills you bring to the table, and why you would like to part of the Parachute family.

If your resume is a good fit for an opening, you may participate in our 6-stage hiring process, which includes the following:

  1. Phone interview with our HR Manager
  2. 2nd phone interview with our COO
  3. In-person interview with our CTO, COO, and an Engineer
  4. In-person technical & communication exam
  5. Reference checks
  6. Background check

What our employees are saying

IT Company team member with Parachute: Mark

“We are fortunate to be at a place with our IT company where we can choose to partner with clients that value technology and want to implement best-in-class solutions. We invest a lot into our clients and we have the opportunity to really learn their businesses because they stay with us for many years.”

– Mark, Parachute team member
IT Company team member with Parachute: Brett

“Parachute gives me the opportunity to provide the best client experience in the IT Service Management industry through our customer-focused culture, top of the line tools, and a super smart team that is helpful, inclusive, and fun.”

– Brett, Parachute team member
IT Company team member with Parachute: Oliver

“At Parachute, we are encouraged to do whatever is necessary to work in the best interest of the client, and that makes my position very rewarding. I feel fortunate to be part of such an experienced and highly-skilled IT company that works well together, shares knowledge, and keeps our clients’ businesses running smoothly.”

– Oliver, Parachute team member
IT Company team member with Parachute: Tano
IT Company team member: Elmo
IT Company team members
The Best IT Company in the San Francisco Bay Area
IT Company team member: John
Managed IT Services in the San Francisco Bay Area: SF location